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This Privacy Policy explains what data mahkam4d collects when you access our platform, how we use it, and the choices available to you. Access to our platform depends on local law and is available only where permitted in your region.
When you create an account with us, we collect the details you submit directly — your name, contact information, and the payment method you select, such as OVO or Bank Transfer. This information is used to verify your identity, process account transactions, and keep your wallet activity accurate across sessions. We also collect data generated by your use of the platform: pages you visit, session timing, and device type. This helps us keep the account interface working correctly on mobile and desktop alike. We do not sell your personal data to third parties. Cookies and similar tools are used to maintain your login session, remember your preferences, and analyse how different parts of the platform are used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account functions. Any data we hold is kept only as long as needed for the purpose it was collected, or as required under applicable local law in Indonesia. Our retention periods are reviewed periodically, and data no longer needed is removed from active systems. Questions about specific retention periods can be directed to our support team.
When you link OVO as your payment method, we store only the reference data needed to process your wallet transaction. We do not store your full OVO credentials or PIN on our servers.
Bank Transfer transaction references are logged against your account for reconciliation. These records help resolve any discrepancy between your wallet balance and a submitted transfer, and are accessible in your account history.
We record your device type and session data to keep the platform stable across logins. This data is used for security checks and to detect unusual account activity, not for advertising profiling.
Where third-party services support platform functions — such as payment processing — only the data necessary for that function is shared. Partners are bound by data handling terms consistent with this policy.
Understanding exactly where this policy applies helps you know what protections are in place. The sections below clarify what falls inside and outside our responsibility under this Privacy Policy.
All data collected during account creation, login, and session activity on mahkam4d is covered by this policy. This includes the email address, password hash, and device identifiers associated with your account.
Payment references and wallet transaction logs generated through OVO or Bank Transfer within our platform fall under this policy. We maintain these records for account accuracy and dispute resolution.
Data about which sections of the platform you visit — including game lobbies and sportsbook pages — is collected and covered here. This is used for session continuity, not for behavioural advertising.
Services that open in a separate window or redirect you away from mahkam4d operate under their own privacy terms. We are not responsible for data practices on external sites, including payment provider portals or linked content outside our domain.
You have real choices about the data we hold on your account. If you want to review what information is stored, log in and navigate to the Account Settings section — your personal details, linked payment methods, and transaction history are all visible there. If any detail is incorrect, the same settings page allows you to update your name, contact information, and preferred payment method directly. To ask a question about how your data is used, or to request that specific account data be corrected or removed, reach our support team through the contact paths listed on this page. We aim to acknowledge data queries within a reasonable timeframe and will follow applicable local law in Indonesia when processing your request. Where a request involves data that is required for ongoing account compliance or transaction records, we will explain any limitations clearly.
Log in to your account and open Account Settings to see the personal details, payment references, and session history we hold. No separate request is needed to view this information — it is available to you directly after login.
If your name, email, or contact details are wrong, update them from the Account Settings page. For payment method references tied to OVO or Bank Transfer, contact support if the automated update path is not available.
Send your question to our support team via the contact options on this page. Include your registered email address so we can locate your account record. We will respond in line with applicable local law and the timeframes it requires.
You may request that we delete personal data we hold where it is no longer necessary and no legal obligation requires us to keep it. Requests are reviewed individually; transaction records needed for account reconciliation may be subject to retention requirements under local law.
If you have a question about this Privacy Policy, want to confirm what data is held on your account, or need to make a correction request, the contact paths below are the right place to start. Include your registered account email in any message so we can locate your record without delay.
For questions about data held on your account or to request a correction, contact our account support team. Have your registered email address ready when you reach out.
For questions specifically about how we collect or retain data under this policy, send a message through our support channel and mark your query as a privacy request. We will route it to the right team.
If you believe your data has been handled incorrectly, contact us first so we can review the situation. We will respond with a clear explanation and, where a correction is needed, take the appropriate steps.
Our approach to data handling is built around four areas: what we collect and why, how long we keep it, how we protect it in transit and at rest, and how you can contact us if something needs to change. We use standard encryption for data in transit between your device and our platform. Account passwords are stored as hashes, not plain text. Payment references for OVO and Bank Transfer are logged only at the level of detail needed for transaction reconciliation — we do not store full payment credentials on our servers. If you have a question about any of these practices or want to request a change to data we hold, the support team is the right first contact.
We use cookies to keep your login session active and remember your settings between visits. You can adjust cookie permissions in your browser at any time. Disabling session cookies will require you to log in again on each visit, and some account features may not function as expected.
Account access is protected by password hashing and session token management. Unusual login patterns — such as access from an unrecognised device — may trigger an additional verification step visible in your account flow. We recommend keeping your login details confidential.
We keep personal data for as long as your account is active or as required under applicable local law in Indonesia. When data is no longer needed, it is removed from active systems. You can ask our support team for information about the specific retention period applicable to your account data.
This policy may be updated to reflect changes in how the platform operates or to comply with local legal requirements. When material changes are made, we will make the updated policy available on this page. To ask about a change or submit a correction request, contact us through the support paths listed on this page.
The questions below cover what our members ask most often about how we handle account data, what rights you have, and how to reach us.
We collect the details you submit during registration — your name, email address, and the payment method you choose, such as OVO or Bank Transfer. We also record session and device data generated when you use the platform, which is used for account security and session continuity.
We store only the transaction reference data needed to process and reconcile your wallet activity. Full payment credentials, such as your OVO PIN, are never stored on our servers. Bank Transfer references are logged against your account and are visible in your account transaction history.
Yes. Log in and go to Account Settings to review your personal details, linked payment methods, and transaction history. This information is available to you directly without making a separate request to our support team.
For most details — name, email, and contact information — you can make changes directly in Account Settings after login. For payment method references or data that cannot be updated through the settings page, contact our support team with your registered email address and we will assist you.
We share data with third-party partners only where it is necessary to support a platform function, such as payment processing. Partners receive only the data required for their specific function and are bound by data handling terms consistent with this policy. We do not sell personal data.
We retain personal data for as long as your account is active or as required under applicable local law in Indonesia. Transaction records may be kept for compliance reasons even after account closure. Contact our support team if you want details about the retention period for a specific data type.
Contact our support team using the details on this page and describe your concern. Include your registered account email so we can locate your record. We will review the situation and respond with a clear explanation. Where a correction or removal is appropriate and permitted under local law, we will take the necessary steps.